New Horizons In Safer Gambling Conference 2026

Navigating the Disruption Paradox

How do we move from surviving disruption to using it to build a safer, more sustainable future?

Gambling is shifting fast — driven by technology, changing consumer behaviour, public‑health insights, and the merging of gambling and entertainment. In a landscape defined by constant change, the challenge is no longer avoiding disruption but navigating it with purpose.

At New Horizons, disruption strategist Jay Kiew will show how upheaval can become opportunity. Through research‑backed case studies, he introduces Change Fluency™ — a practical playbook for adapting to rapid transformation. His keynote gives attendees tools to understand today’s disruptive forces, respond to regulatory and technological shifts, and use intentional disruption to help build a safer, more sustainable future.

The Human Algorithm: Why Lived Experience Is the Most Disruptive Force in Safer Gambling

For two decades, former Australian Football League player David Schwarz has done what no algorithm can: speak the first‑person truth of gambling harm. Not as a warning or statistic, but as a story that cuts through shame and reaches people before they ask for help.

Lived‑experience education works differently. It enters workplaces, schools, and clubs — places technology can’t reach — and speaks in a language clinical framing never quite captures: the human voice.

As the industry confronts advertising restrictions and a public‑health approach to harm, this session argues that lived experience, used strategically and at scale, isn’t an add‑on to tech‑led solutions. It’s the disruptive force that makes them work.